Call Center

Voice logger with quality control, training, dispute management, and reporting

The implementation of a voice logger system will provide improved quality control, heightened dispute management, and a solid representation of all customer and agent correspondence. Versadial offers scalable call recording solutions for your growing call center. Our systems are compatible with most popular phone systems, ACDs, and VoIP platforms. Monitoring, Reporting and Quality control are key feature sets for rapidly training new agents and improving quality of service.

Key Features and Benefits in the call center business sector include the following:

• Record all calls or random calls
• Quality control to review and improve agent performance
• Live Monitoring: Supervisors can monitor calls using multi-tiered security permission levels.
• Multi-site recording: with Centralized data storage capabilities
• Reporting: Create and save custom reports, graphs and charts
• Employee Satisfaction: Employees are provided with the necessary tools that help them achieve success with every interaction

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