How to set up a call recorder to record trunk lines
Connecting a call recorder into a company's trunk lines is the most common way call recording is done today in businesses. Though recording at the extension offers the most options, recording at the trunk lines is the second best alternative and offers a few advantages over extension line recording. A Versadial call recorder can tap into your trunk lines before they enter your PBX. To do this one needs a punchdown block that allows the trunk lines to be"T" split. The trunk lines go into the punchdown block, then back out to the PBX. Another set of lines then goes from the punchdown block to the Versadial call recorder set up in a PC close by.
The pros
- Less lines to tap, usually meaning shorter installation times.
- Less lines mean lower costs as the price of a call recorder is based on the number of lines recorded.
- Allows for an audible beep tone created by the call recorder on analog trunk lines.
- PBX auto attendant messages are recorded.
The cons
- If you have a PBX, calls from one extension to another in your company will not be recorded.
- You will not gather information about which extension made the call unless you integrate SMDR data*.
IMPORTANT: SMDR data is data about the call produced by your PBX. It can be passed to your call recorder by a serial cable connection from the PBX. Because all PBXs use different programming and offer different data the process of setting up your call recorder to understand the SMDR data can be very time consuming and is a process of trial and error.
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