How to record VoIP calls on your network
Voice over internet protocol (VoIP) is audio delivered in information packets on a regular computer network or over the internet. VoIP call recording works differently than recording trunk or extension lines or handsets. VoIP call recording taps into your network lines at a hub, or at the SPAN port on a switch. In this way as network traffic travels over your ethernet cables, a Versadial recorder can detect compatible VoIP packets and record them.
Pros
- Only one ethernet cable needs to be attached to a hub or switch making installation quick.
- Versadial recorders will automatically detect compatible VoIP traffic on your network.
- Because VoIP is all digital, VoIP call recording quality is excellent.
- As long as your IP phones are connected to your network they can be located anywhere in the world and still be recorded.
Cons
- Versadial recorders are only compatible with unencrypted VoIP.
- Not all flavors of VoIP or VoIP PBXs are compatible with Versadial recorders. See a list of compatible VoIP PBXs and IP phones here.
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