Ways to do Phone Recording |
Record at the trunk, extension, handset or VoIPOnce you've decided that recording calls is right for your business the next decision to make is how to record those calls.  Each of these phone recording methods has its own pros and cons. In the diagram to the right you can see where each of these options is in relation to the others. Trunk lines (in green), extension lines (in orange), phone handsets (in blue) and VoIP computer network lines (in brown). Trunk lines (in green) are the phone lines coming from your phone company and are ususally connected to your PBX. In some cases they are connected directly to your phones. The PBX, (Private Branch eXchange), is an in-house telephone switching system that interconnects extension lines (in orange) to phone handsets in the telephone network. Usually you will have less trunk lines than extension lines. The phone handsets (in blue) are what is used to make calls. VoIP travels on your computer network lines (in brown). A Versadial phone call recorder can tap into any of these four locations. Now that you are familiar with the four choices in which a phone call recorder can tap into, click on one of the four links above and discover the pros and cons of each as well as a diagram of how each of these methods is set up. |